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FREQUENTLY ASKED QUESTIONS

Basic Tan Maintenance and Tanning Processes

Q:  Is it okay to shower after I tan?
A:   Yes, it is okay to shower after a tan, however bathing dehydrates the skin. Your skin tans up to 48 hours. Therefore, during this time, it’s important to keep your skin hydrated, so be sure to moisturize the skin immediately after showering to prevent any moisture loss.

Q:   Is my regular moisturizer the same as an indoor tanning lotion?
A:   No, a moisturizer’s sole purpose is to add moisture to the skin. Indoor tanning lotions moisturize the skin, accelerate and maximize your tanning session, contain vitamins and anti-oxidants to nourish and repair the skin.

Q:  Why do my legs take longer to tan?
A:   Everyone has an area of their body that is more difficult to tan than others. The skin’s level of melanin production is much lower in this part of your body than others. However, there are many lotions that can help stimulate more melanin production in these areas. Just ask a California Waves certified professional when you visit the salon, and we will be happy to help.

Base Tans and Sun Protection Factors (SPFs)

Q:  What are the advantages of building a base tan before my vacation?
A:   Our bodies have the ability to develop a natural Sun Protection Factor ( SPF) of 4, which means that with a dark base tan, your natural skin will allow you to stay out in the sun four times longer than without a tan. Additionally, with a base tan, you’ll look amazing in your swimsuit as soon as you hit the beach, without running the risk of burning on the first day, and spending the remainder of your trip recuperating.

Q:  Which is better, a natural SPF or the SPF found in lotions?
A:   There is a lot of controversial information about the chemicals found in SPF lotions, a natural SPF is much healthier for the skin than a chemical solution that is absorbed by our blood through our skin. Do your research when choosing and SPF, especially when choosing one for your children. 

Services

Q:  Do my point packages expire?
A:   No, your point packages never expire.

Q:  How old do you have to be to tan?
A:  Clients must be 18 years or older to tan at California Waves.

Q:  Can I share my point package?
A:   Absolutely! Point packages can be shared with family members or friends.

Q:  Can I share my monthly membership?
A:   Unfortunately, in order to continue to offer our clients affordable, unlimited tanning, unlimited membership plans cannot be shared.

Q:  What time is the last tanning session of the night?
A:   California Waves is open until 9:00 p.m. on weekdays. We are open until 7 p.m. on Saturdays and 5 p.m. on Sundays. You may enter the salon any time before closing as long as the tanning unit of your choice is available and ready for use. In the interest of the safety of our employees, we kindly request that clients plan their visits at least 15 minutes prior to closing in order to allow our staff to depart at a reasonable hour.

Q:  Does California Waves ever have sales?
A:   Yes, California Waves has an annual sale at the beginning of each summer. Please be sure to update your contact information so that we can send you information in advance of our annual sale. We also run a variety of specials and promotions throughout the year that we are happy to share with you via email.

Q:  What do I do if an employee is rude to me, or I am unhappy with the service?
A:   Customer service is our first and foremost priority, and we take customer feedback very seriously. Please contact  us immediately at info@californiawaves.ca  if you are unsatisfied. We do not tolerate any disrespect to our customers or employees. We guarantee that your issue will be dealt with immediately and in confidence.

Q:  What if I am unhappy with the results?
A:   Please notify a California Waves staff member immediately, and we will do whatever we can to ensure your ultimate satisfaction.

MON - FRI | 10:00 AM - 9:00 PM
SATURDAY | 10:00 AM - 7:00 PM
SUNDAY | 11:00 AM - 5:00 PM

Skin Quiz

info@californiawaves.ca

9218 YONGE ST.  |  RICHMOND HILL

905.707.0406

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